🆘 Help & Support

Everything you need to know about using F-KEEPER

🚀 Getting Started with F-KEEPER

✨ Welcome to F-KEEPER!
Your secure digital vault for all your important files. Follow this guide to get started.

📝 Creating Your Account

🔐 Logging In

💡 Pro Tip: Bookmark the F-KEEPER website for quick access!

📤 Uploading Files

📱 How to Upload Files

📊 Supported File Types

🖼️ Images (JPG, PNG, GIF, WebP) 🎬 Videos (MP4, AVI, MOV, MKV) 📑 Documents (PDF, DOC, DOCX, TXT) 📊 Spreadsheets (XLS, XLSX) 🌐 HTML Files
⚠️ Storage Limits:
Free plan: 15GB • Pro plan: 100GB • Business plan: 500GB

📂 Managing Your Files

🔍 Searching & Filtering

🎯 Selecting Multiple Files

👁️ Viewing Files

💡 Keyboard Shortcuts:
Delete - Delete selected files
Ctrl+F - Focus search bar
Esc - Close viewer

🔗 Sharing Files

📨 Creating Share Links

💡 Pro Tip: Shared files can be viewed by anyone with the link, no login required!
⚠️ Security Note: Only share files with people you trust. Share links are public.

🔒 Security & Privacy

🛡️ Your Data is Safe

🔐 Personal Vault (Hidden Files)

🗑️ Trash System

💡 Best Practice: Regularly review your Trash and Vault to keep organized!

❓ Frequently Asked Questions

How much free storage do I get? expand_more
Free accounts get 15GB of storage. You can upgrade to Pro (100GB) or Business (500GB) plans for more space.
What happens if I delete my account? expand_more
Deleting your account permanently removes all your files and data. This action cannot be undone. Please backup important files before deleting.
Can I access my files offline? expand_more
Currently, F-KEEPER requires an internet connection to access files. However, you can download files to your device for offline access.
How do I upgrade my storage plan? expand_more
Go to Settings → Upgrade, or click the "Upgrade" button in the storage usage card. Choose your preferred plan and complete payment via PayPal.
Is my data encrypted? expand_more
Yes! All files are encrypted in transit and at rest using industry-standard encryption protocols.
Can I share files with non-users? expand_more
Absolutely! Anyone with a share link can view your file, even without an F-KEEPER account.
What file types are supported? expand_more
F-KEEPER supports images (JPG, PNG, GIF, WebP), videos (MP4, AVI, MOV, MKV), documents (PDF, DOC, DOCX, TXT), spreadsheets, and HTML files.
How do I change my password? expand_more
Click on your profile picture → Go to Settings → Click on your name to edit profile → Enter new password → Click Save.
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Still Need Help?

Our support team is ready to assist you

Response time: Usually within 24 hours